Frequently Asked Questions

Do you offer phone support

We've set up our pricing structure to stay pretty lean and with our global team, it just makes more sense to handle all our support through email and livechat. While we don't offer phone support, we've made customer service a huge priority here at zindotech and you'll find both our email and livechat support fast, effective and friendly!

What if I have multiple (2+) sites that I'd like you to manage?

No problem! We can manage websites for you whether you're running 1 or 10. Our care plans each cover one single site, domain, subdomain or WordPress installation. If you have multiple sites as subdomains of a site (e.g. yoursite.com and subdomain.yoursite.com) they still count as separate sites. If you have 3 websites that you'd like us to manage, you'll need 3 plans, one for each site. You are more than welcome to choose different plans for each website depending on the needs of each indiv...

What is the onboarding process?

Once you sign up for the care plan (https://zindotech.com/get-started/) that makes the most sense for you, you'll receive a welcome email with information on your plan and details about how to securely send us your login credentials. Once you send login information for your WordPress dashboard and hosting provider, we'll have your plan fully implemented in 24-48 hours. This includes a 200+ item checklist to get your website fully optimized. The speed enhancements can take up to a week since we...

Does it matter what hosting provider I'm using?

No! We’ll work with any website regardless of where it's hosted. We understand that different websites have different needs and that people have realistic budgets that they have to meet. That being said, we may not be able to achieve your speed and security goals on a shared hosting provider. If you'd like to upgrade, reach out to our team and we can chat about your needs.

Do you manage WooCommerce websites?

We sure do! Websites with advanced functionality like this require our Enterprise Plan (https://checkout.stripe.com/pay/ppage_1HSPk7Gg7ovmYgFzoyE7Z5uV#fidkdWxOYHwnPyd1blppbHNgWjIySE92Tl83MzRwa25MdzI2d2Nrcj12YTU1fUhsTWRkYEAnKSdobGF2Jz9%2BJ2JwbGEnPyc3ZjVjYTA3NShkMWc1KDExPTQoZDJjYyg8NzAwNzJmNmM1YWYzYzVnNTMnKSdocGxhJz8nPGYwNDw9NWYoNGRjZigxYDU1KGc0YDAoYTFnNWdgMzFhNDE1PWM1MGczJykndmxhJz8nY2M9NTU0MzcoNTAzYygxMDI3KGc2YWcoZ2NhMTQ1NmY8ZDJjNTQ3PWMwJ3gpJ2dgcWR2Jz9eWCknd2BjYHd3YHdKd2xibGsnPydtcXF1dj8qKn9sa...

What's included in your unlimited edits? What's not included?

Unlimited edits do include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited too! Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or buil...

How do I send you my login credentials?

You have 2 secure options! You can: - Include the necessary login credentials during checkout. - Reply to your welcome email just after you check out with all your login credentials. Both ways we ask you to use a self-destructing link to ensure our team are the only people who can receive your usernames and passwords.