What is the onboarding process?

Once you sign up for the care plan that makes the most sense for you, you'll receive a welcome email with information on your plan and details about how to securely send us your login credentials.

Once you send login information for your WordPress dashboard and hosting provider, we'll have your plan fully implemented in 24-48 hours. This includes a 200+ item checklist to get your website fully optimized.

The speed enhancements can take up to a week since we have to optimize everything for your unique core files, theme, and plugins and we want to be careful not to cause any downtime for your website. So we take our time and make sure this is done right instead of risking potentially compromising your website.

And of course, we'll keep you updated with our work as it happens via email. We make the whole process totally transparent!

You can expect to receive your first weekly report the first Monday after you sign up with us. If you sign up over the weekend, we may send your first report the next Monday to make sure we have everything ready before reporting back to you.