My credit card failed or isn't working

These things happen! Don't worry though, your account will not be canceled until your payment fails 4 times. If you pay by credit card and you know that your card details have changed then you can go to your account page select the Subscriptions tab and you should see a link to 'Update Billing Details'. Once you change your card details your payment will be processed immediately. If you pay by PayPal please ensure that there are adequate funds in your account so that payment will go through w...

How do I cancel my membership?

You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to 'Cancel' next to your current subscription. Click the Cancel link, select the reason you wish to cancel and then confirm your cancellation ​and you're all done. You'll receive an email confirmation that cancellation was successful. (please note that once selecting a reason you will need to confirm you cancellation on the next page - if you don't do this your ...

Can I upgrade to an annual membership?

Yes! We'd love to have you upgrade your subscription to an annual membership. To do so please go to your account page and you should see a blue box at the bottom of the page with a link to upgrade. If you don't see this for any reason, just let us know. Your account will be pro-rated to take account of any time you have remaining on your current subscription period, so you will see any payment changes on the checkout page.