General Topics 4 Do you offer phone support? What hours do you keep? What’s included in your unlimited edits? What’s not included? How do I send you my login credentials?
Manage Your Account 7 Is zindotech GDPR-compliant? Do you offer non-profit 501 (c3) pricing? What is your refund policy? Can we upgrade or downgrade plans? How many websites does 1 plan cover? Can I upgrade my monthly plan to an annual subscription? How do I cancel my account?
Website Management 12 How does 24/7 monitoring of my website(s) work? My website got hacked. Can you help? How does zindotech speed up websites? Do you manage sites hosted with AWS? Do you manage staging sites in addition to live sites? Do you manage WordPress Multisite networks? What type of advanced functionality is provided on the Enterprise Plan? How does your team ensure my data is secure? What if I have multiple (2+) sites that I’d like you to manage? What is the onboarding process?
